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DELIVERY
The shipping costs are calculated when you checkout and are based on your country of origin. The shipping costs are charged for every order and not for every item so you only pay for shipping once per order even if you order multiple items. All shipments for the Netherlands and Western Europe are handled by DHL. All shipments for the rest of the world are handled by PostNL. All items in the Gorilli Shop are incl. VAT, but without shipping costs. International customers should also note that Gorilli is not responsible for any taxes and duties charged by their country.

The Netherlands All orders over € 100 Free Shipping Delivery 1-2 Days
All orders below € 100 € 6,50 Delivery 1-2 Days
Western Europe All orders over € 150 Free Shipping Delivery 2-3 Days
All orders below € 150  € 15,00 Delivery 2-3 Days
Rest of the World All orders over € 200 Free Shipping Delivery 3-9 Days
All orders below € 200 € 25 Delivery 3-9 Days

RETURN POLICY

Gorilli spends the utmost care to ensure that your order arrives in excellent condition. In case you are dissatisfied about your Gorilli order you can return it within 14 days as long as the items have not been worn or damaged and with tags attached, in original packaging. Please write your reason of return on the invoice and send the (stamped) package back to Gorilli. In case the error can be accounted to Gorilli, (Gorilli says sorry and) we will settle your case immediately. However, if Gorilli can not be accounted for the error the return cost are yours and if a new item needs to be sent you will have to pay for the shipping again. Gorilli can not be held liable for any return shipments getting lost in the mail. Please note that Gorilli can not always refund money due to the nature and limited quantity of some of the offered products. In these cases products can be exchanged for other items or a gift certificate. If you are not sure about your order please contact Gorilli before placing your order to see what the possibilities are in terms of a refund. For some items Gorilli charges a 10% re-stocking fee due to hygienic reasons or re-packaging.

RETURN ADDRESS:
Gorilli Shop B.V.
Korte Lijnbaan 20
3012 ED Rotterdam
Netherlands

 

SIZING
For size information you can visit MYFASHIONSIZE or refer to our size charts, which include different international sizing standards. Please note that this is just a rough guideline as Gorilli represents a wide range of international brands and items with their own sizing standards. In case of any doubt we advise you to contact us at info@gorilli.com prior to ordering.

SHOE SIZES (MALE)

Europe

36

37

38

39

40

41

42

42.5

43

44

44,5

45

46

46.5

47

America

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10

10,5

11

11.5

12

12.5

Japan (cm)

23.5

24

24.5

25

25.5

26

26.5

27

27.5

28

28.5

29

29.5

30

30.5

UK

5

5.5

6

6.5

7

7

7,5

8

8,5

9

9,5

10

10,5

11

11,5

 

SHOE SIZES (FEMALE)

Europe

34

35

35.5

36

37

37.5

38

38.5

39

39.5

40

41

42

America

4.5

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10

10.5

Japan (cm)

21.5

22

22.5

23

23

23.5

24

24

24.5

25

25.5

26

26.5

UK

2

2.5

3

3.5

4

4.5

5

5.5

6

6.5

7

7.5

8

 

CLOTHING SIZES (MALE)

US

XS

S

M

L

XL

UK

34

36

38

40

42

EU

44

46

48

50

52

Pants

28

30

32

34

36

 

CLOTHING SIZES (FEMALE)

US

XS

S

M

L

XL

EU

34

36

38

40

42

Pants

28

30

32

34

36

  

PRE-ORDERS
A Pre-Order can only be exchanged for a Gorilli credit or another size - no money refunds. The delivery can take up to max. 30 days after the expected delivery date. Only after this period the client is allowed to request a money refund which will result to the cancelation of the pre-order. 

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